Shipping Policy
- Shipping & Delivery
For your convenience Hollywood Exotic Shop offers different shipping methods
United States Customers, all Orders placed after 12:00 PM PST, will be processed the following day.
Please allow 2 to 3 business day for processing, which includes credit/card verification & packing your order. If the merchandise is in stock, your order should arrive to you in the time frame listed below.
Please NOTE that during busy holiday season; or if the item is backordered. Order processing time is not guaranteed
Please allow additional time for your delivery. The shipping method you choose determines your order's arrival date. Order Processing Time + Shipping Time = Total Delivery Time
| SHIPPING METHOD | ORDER PROCESSING TIME | SHIPPING TIME | TOTAL DELIVERY TIME |
| NEXT DAY: | 2-3 Business Days | 1 Business Day | 3-4 Business Days |
| SECOND DAY: | 2-3 Business Days | 2 Business Days | 4-5 Business Days |
| THIRD DAY: | 2-3 Business Days | 3 Business Days | 5-6 Business Days |
| GROUND: | 2-3 Business Days | 3-10 Business Days | 5-13 Business Days |
| ALASKA/HAWAII: | 2-3 Business Days | 2 Business Days | 4-5 Business Days |
| PO BOX/APO/FPO | 2-3 Business Days | 3-10 Business Days | 5-13 Business Days |
| INTERNATIONAL | 7-21 Business Days | 7-14 Business Days | 12-30 Business Days |
International Delivery
All orders are shipped via United States Priority Mail & Express OR Fed-Ex international standard for minimum rate of $45.00.
Taxes and Customs Charges--Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.
NOTE: We will not process orders that are billed to one country and shipped to another country.
For all international orders: All first time international customers please see our sales policy before you proceed with your purchase. Thank You.
All these services are subject to additional charges from the original method of shipment.
- Sales Policy
All charges will be under the company name Hollywood Exotic Shop
We accept all major Credit Cards.
Prepayment is accepted by personal check or Money Order - Click Here to access our offline order form - (please allow one week for check verification). Please send payment and order form to: Hollywood Exotic Shop, 6505 Hollywood Blvd.Hollywood, CA 90028 – U.S.A.
Non-US costumers must supply proof if id (fax or e-mail a copy of their photo identity) to pay by credit card, please include the customer service number for your credit card, including the country code for that phone number. Also indicate the country of origin.
Payment can be secured via www.PayPal.com. Simply log on to www.PayPal.com and type in "cs@hollywoodexoticshop.com" . At that point you will be prompted to enter your order number. Other information to note:
When paying through Pay Pal, simply use established and verified accounts.
It is important that you use the same email address as you used on your order.
Please note that your order will not be processed, and will automatically be voided if we do not receive payment in 48 hours
If you have never used Pay Pal before, please follow the simple easy steps on www.PayPal.com and sign up to open an account.
We protect your privacy. All items are shipped in a plain, unmarked package. The standard method of shipment is FEDEX Ground.
Orders to P.O Boxes or APO/FPO's will be shipped only if PREPAID by check or Money Order, and will be sent by U.S. Mail (no rush service available).
Most of our items are always in stock. Orders for items that are temporarily out of stock will be put on back-order, and will be shipped within 2-4 weeks.
Credit card orders are billed only at time of shipping – except for custom-made/special request items that will be charged in advance.
We are required to collect sales tax for all deliveries to CA. If your order is taxable, we will apply 9.00% sales tax.
International Orders: additional freight charges will be added to your order based on weight, dimensions and destination. All international orders are shipped via FEDEX International or US postal service. For exact estimates, please call us directly. All international customers are responsible for all taxes, duties, custom fees and any other fees.
Returned items must be unworn and in perfect, re-sellable condition. Items that have been worn or "danced-in" can only be repaired – not exchanged or credited. For obvious reasons, no special/custom order can be returned for refund or exchange.
Please call us and request a Return Authorization Number for all returns. Unauthorized packages may be refused, or higher restocking fees may apply.
Shipping charges on refused shipments are still the customer's responsibility.
Prices and specifications may vary without notice.
For your security: Please note that for all new accounts, we only ship your purchase to the billing address of your credit card. We can not ship to any address other the one that verify your credit card.
- Returns & Replacements
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We take great pride in our reputation for quality and great value. If for any reason you are dissatisfied with your purchase, we will be more that happy to assist you with a prompt refund or exchange.
Please follow these steps to return your package:
You must contact Hollywood Exotic Shop before you send your package to obtain a Return Authorization # (RA#).Any package received without (RA#) will be refused by our front desk and will be returned.
Please write your issued RA# number on the outside of your return package so it can be visible and easily be viewed.
15% restocking fee will be charged for all returned packages with an RA#.
15% restocking fee will be charged for all refused packages.
30% restocking fee will be charged for all returned packages without an RA#.
All refused packages will be subject of shipping charge and 15% restocking fee charges.
All orders cancelled before shipping will NOT BE CHARGED.
The restocking fee will only be applied on the returned items and not the exchange items.
All custom made items are non refundable nor exchangeable.
Money will be refund only 15 days of purchase (Customer receiving the product), otherwise a store credit will be issued for your next purchase.
All body stockings, panties and other items that have direct contact with the crotch area can not be returned or exchanged.
All pre-packed and sealed items cannot be returned if opened.
All Clearance and Sale Items are final Sale. No return or Exchange.
Returns must be returned with the original tags and package and in resalable condition.
All Returns must happen before 7 days from receiving the package.
All Costumes must be returned/exchanged before October 15th.
- Company Contact Information
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Office Hours (GMT-08:00) Pacific Time Monday-Friday 9AM - 5PM Email cs@hollywoodexoticshop.com Phone + 1-323-467-5604
| Retail Store | |
| Hours | (GMT-07:00) Monday-Saturday 11AM-7PM, Sunday by appointment only |
| Address | Hollywood Exotic Shoes |
| 6505 Hollywood Blvd. | |
| Hollywood, CA 90028 | |
| Phone | ++ 1-323-467-5604 |